Locations

Showroom & Workshop
510 West 6th Street, #312
Los Angeles, CA 90014
United States

Phone

Monday thru Friday
9.30AM to 5.50PM
(GMT-7)

  • +1 323 844 3675
Live Chat

Monday thru Friday
11AM to 5PM (GMT-7)

Email

Send us a message through
our website any time!


Contact Us

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We ship FREE WORLDWIDE!

 

Most orders are shipped within 1-2 business days. All orders are shipped via USPS, FedEx.

  Orders shipped by priority service average 1-2 business days from date of order to reach their destination. When calculating actual ship date, please do not count Saturdays, Sundays or federal holidays. Neither FedEx nor UPS will ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.


Return Policy


We offer 14 days inspection period for review of your purchased gems or jewelry.

If you not completely satistisfied with your purchase you can return for full refund. 

Return items must be in the same original condition as they were delivered to you. 

We will not accept damaged items. 


 

1. First e-mail us on info@jupitergem.com or call us at +1 323-844-3675

    for Return Authorization (RA) within fourteen (14) days of receipt.

 

2. Securely pack items in a box. 

 

3. Include a copy of your original invoice, and your instructions for replacement or refund.

 

4. We strongly recommend your shipping label is addressed only to "Jupiter G company", and the label should NOT have "jupitergems" listed anywhere, this is for your added protection against theft within the shipping system.


5. Return shipments must be made only with fully insured U.S. Postal Service REGISTERED MAIL.

You are responsible for insuring the return item for the full invoice value. Also we strongly recommend you to obtain return receipt for the package as well.


6. Refund will be issued after we received your return in original condition within 1-2 business days.

 Your return shipping cost would not be refunded.